What is the Dedicated Support Plan?
Just like your car would need continuous maintenance, to run at it’s peak performance, so too would a website need a similar service to ensure that it is effective, fast, secure and serves its purpose well.
Monthly Updates and Support, Because You Need It.
Don’t want to share, that’s fine. With us, every site gets its own dedicated memory, CPU, and SSD storage resources that are completely independent of any other site. These servers are finely tuned for WordPress, including object and page caching, IPv6 support, and our CDN, the speed of sites we host is something you must feel for yourself to believe.
What do you get?
- Improve Site Security: After reviewing our initial health check report on your site, we improve your security by installing a web application firewall, a brute force attack blocker and a malware scanner and monitor. We also secure your WordPress login page by changing the URL and adding an additional security question to your registered users login.
- Performance Tune Up – improve the speed your website loads: Slow page loading times are common for WordPress sites. We will tune up your site to speed up page loading times. You will then benefit from an enhanced user experience and an improved SEO score.
- SEO Optimisation – improve your sites organic search visibility: We will carry out an initial SEO audit on your website and advise you on the necessary work to improve your search visibility.
- Website Health Check: We carry out an initial website health check to make sure your WordPress installation is healthy, up to date, secure and free of issues.
- Emergency fixes: Keep your site in perfect working order always.
- Technical Support: Office hours support with priority response times
- Monthly Summary Reports: Sample Report Available
- Weekly secure off-site backup of database and site files: We backup your website to our secure cloud server once a week giving you complete peace of mind.
- WordPress Core Update: The latest WordPress core updates and tested and installed on your site when available..
- WordPress Plugin Updates: We check and update any plugins you have installed on your site to make sure you’re always running the latest versions.
- WordPress Theme Updates: Check and installation of any updates to your standard WordPress theme (Divi Theme only)
- 24/7 Uptime Monitoring: We check your website 24/7 for uptime. If for any reason your site goes down we will investigate the cause.
- Daily Security Scan for Malware: We run a daily security scan on your site to check for any vulnerabilities within your WordPress installation.
- 60 mins of Website Improvements per month: 60 minutes of development time for those small ongoing changes and improvements you may need. Since you are a support plan customer, you also get preferential rates for changes, should you go over the 60 minutes per month.
- SSL Certificate Included
- Dedicated Server: 1GB Dedicated Memory; 1 vCPU; 10GB SSD Storage; 1TB Bandwidth
Thank you so very much Webfanatix! My business website turned out exactly the way I envisioned it. I absolutely love the product and services I received from you. Many Thanks for all your patience with my endless questions. The professionalism and service delivery is outstanding! Your company definitely comes highly recommended by me!
Webfanatix has been unbelievable since day one. They are extremely professional, friendly and always eager to assist. They get the job done fast and efficiently, are easy to work with and understand our company’s needs. They pay attention to detail and are always very accommodating with our many requests. Webfanatix makes my job so much easier. They make a dynamic team and are without a doubt experts in their field. Johan is definitely running a slick operation.
“YOU OKES NAILED IT” I would like to thank the team at Webfanatix. From my initial discussion to the final product, your organisation delivered on all levels. You understood my vision and converted that into a world class website.